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Frequently asked Questions

1. Where can I order a room at the best price?

On the hotel website. We guarantee a better price.

2. Are money charges from my credit card while I booking a room on your site ?

No, booking is free. Prepayment does not recharge, except for the cases of booking special offers.

3. What is the policy for canceling a hotel reservation ?

Usually, the conditions of a reservation made directly through our website, by phone or e-mail, provide for the possibility of cancellation 24 hours before arrival. In case of later change or cancellation, a fee will be charged. We recommend that you read the information provided in the booking confirmation to find out about the terms of change and cancellation in your particular case.

However, please note that some special offers do not provide for the possibility of canceling, changing or refunding the amount paid.

Please contact our booking department for more information: info@hotelatlas.com.ua, +38 (067) 200 00 05

4. Does the website provide personal data protection ?

Yes, our website uses SSL security certificate.

5. Is the breakfast included in the price and what type of breakfast is offered ?

There are two tariffs: with breakfast and no breakfast. Continental breakfast is included in the room rate and served from 7:00 to 10:00.

6. What is the time of arrival and departure ?

Check-in time: 14:00

Check-out time: 12:00

Guests can leave their luggage on the reception before check-in and after delivery.

7. What is the cost of morning check-in (before 14:00) and late check-out (after 12:00) ?

Morning or late check-out is possible if rooms are available and is charged at an additional rate of 50% of the room rate per night.

8. Can I pay an invoice on arrival ?

Of course, payment can be made by any way convenient for you.

9. How many rooms in the hotel ? 

There are 42 rooms.

10. Is there a balcony in the rooms ?

Yes, there are certain categories of rooms with a balcony.

11. Can I smoke in the rooms ?

Smoking is not allowed in the rooms. Fine - UAH 5,000.00.

12. Is there a Wi-Fi in the hotel ?

Yes, all guests can use free Wi-Fi.

13. Is there a SPA in the hotel ?.

Yes, the hotel has a spa - a Finnish sauna and jacuzzi. It is necessary to book in advance.

14. Is there a parking ?

We can offer 2 options: Free parking near hotel and parking under 24-hour guard - cost 150.00 UAH / day. The hotel staff can drive the car when the guest wishes.

15. How far is the airport from the hotel ?

The airport is 9 km from the hotel.

16. Do you provide a transfer service ?

Yes, transfers can be arranged at an additional payment.

17. Is there a gym ?

Yes, in free access for use from 07:00 to 23:00.

18. Can I bring pets to the hotel ?

No.

19. Is there a restaurant in the hotel ?

The famous Szkocka Restaurant is located within the Atlas Deluxe Hotel. A special discount of 10% is available for hotel guests.